100+ Calls from TQL since Monday, no loads booked 513-831-2600

[Tinker]

Every time they offer $1.10 per mile, I give them my rate, and they get extremely frustrated, arguing that “market rate is…” or “we book these regularly at…” 513-831-2600 Blocked.

[Whisper3r]

Last year, I worked with them for about 40-50 loads because they paid okay. Then they tried to file a claim on my insurance after a shipper error (wrong product on the BOL, which I had recorded). I was furious, especially since my insurance denied their claim after reviewing the evidence. I filed on their bond for triple the agreed rate, and soon after, a senior rep called me, trying to bully me. I told him exactly how I felt, and soon enough, I received a revised confirmation with the rate I was asking for. Never working with them again!

[Solare]

I got three calls from them in one hour yesterday. Now, whenever I see their caller ID, I answer the phone like it’s a Pizza Hut 😄

Edited Thursday at 04:50 PM by Solare

[SweetDreams]

I’ve had nothing but issues with TQL recently. Booked a load listed as clean, palletized packaging materials, but when the driver arrived, it was a waste management facility shipping baled cardboard. The broker denied my TONU request, so I reached out to carrier relations. Then I had another TQL load where we waited over an hour for dispatch info only to get vague responses. There was also an issue with detention pay. One broker claimed detention didn’t start until three hours after the FCFS window. After pushing for clarity and escalating to carrier relations, I finally got the link to request detention. Another time, a TQL broker was blowing up my driver’s phone all weekend, even though they were tracking him and the load wasn’t due until Monday.

All of this happened in the past two weeks.