Ez HR Posted September 6 Share Posted September 6 How do you manage customer inquiries when working after-hours? Link to comment Share on other sites More sharing options...
Jerr4 Posted September 6 Share Posted September 6 We have a small team dedicated to customer support during after-hours. If it’s something urgent, we escalate it to management. Link to comment Share on other sites More sharing options...
Tony Gee Posted September 6 Share Posted September 6 We use an automated system to handle common queries after-hours, but our dispatchers are on call for urgent matters. Link to comment Share on other sites More sharing options...
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