pssed

If I could give 0 stars, I would. Got this load from the port and the Broker (Chester) didn't tell us my driver needed to load the machinery himself. We wouldn't have booked it if we knew. We tried to cancel the load because it wasn't going to work out and we knew they were expecting my driver to unload the machine himself. Chester insisted we take the load and that they would get a forklift to load my driver and they would have someone on the other side to unload him. He was at the port for 8 hours... No waiting time was paid. When he arrived at the receiver, the same thing happened. Then they asked us to pay to get the forklift to unload him. Called Chester throughout to get some answers because he was taking too long to answer the emails and the situation was urgent. He never answered any calls. Extremely unprofessional. My driver ended up waiting 6 hours at the receiver. No waiting time was paid even though we were told we were. I called many times. Their whole team is unprofessional. We couldn't reload on time because they took too long to unload. Book with caution...

We have run several loads for this broker, they WILL NOT PAY! Our factoring company will no LONGER factor any loads for this company!! The loads don't pay anything then we run the loads and then they don't pay. We have already started the legal on this broker!! DO NOT BOOK LOADS WITH THEM, WARNING!! THEY WILL NOT pay you!!

This is the worst company , got a load from Martin took all my information , did a carrier package , told me he is sending the load , waited , did pick my phone again he just disappeared, and was already heady to receiver, how can you do that to a driver , just inform him you have given the load to a different carrier ,That just the way to treat driver

They give me a load yesterday today broker told me can’t give me a load when i talk to carrier team they told me they can’t tell me anything why they don’t wanna work with my company

They don't have a phone, only email, they respond to the first emails and then get stuck and there is no response ,I tried to take a load from Polly

We hauled a load for this company, paid the lumper from our own pocket but they never paid us back that money stating that we need pics of the restacked product, which never was. Its brokers headache and they put it on carrier. DO NOT USE THEM AS A BROKER!!!!!!

We’ve got a solid MC and work with a lot of brokers, so we were surprised when this brokerage wouldn’t work with us. The guy on the other end just said, "Oh, we’re not set up, so I can’t work with you," and that was that. I asked if we could work things out and prove that we are a reliable carrier, but he didn’t even consider getting things set up. If you’re not already in their system, don’t waste your time calling. It’s frustrating to deal with a company that isn’t willing to be flexible or even explore options with a reliable carrier.

The broker asked for our best rate for a short run, so we provided what we could offer. However, Rachel decided to laugh in the email chain. Is this how professional conversations are handled nowadays?

we booked a cheap load with Tobby. this guy deduct at the end $500 from us for doing early delivery.try to call him first he hang up on me after not even answering the phone. Very rude and unprofessional .I will never take the loads from them anymore

A broker with a name Lovely gave us a load and said RC on the way few minutes later after she let us wait she called and said the load was an error going different directions. We called her on different number she said she covered the load with less rate than we agreed. Lire Lovely!!!!

They will short pay you and no additional service pay; Like they ask for you to do extra stop but no pay, they won't pay overtime waiting either; because you have to wait for extra prove for extra pay, they will not add short pay GPS tracking money back to your rate con either; BE CAREFUL WITH PAY~

Booked a load with the broker at this company. Filled out the carrier packet and tried calling them back several times to see if they got the packet. Someone finally answered after about 10 calls and I was told a rate confirmation is on the way. Waited another 45 mins for the rate con and called them back. After holding the truck for 2 hours they come up with the excuse that the shipper will not have the product ready until tomorrow. They wouldn't send me a TONU. It was very obvious they booked a cheaper truck and left us hanging after agreeing to book the load with us.