Accounting & Claims Specialists

I’ve had nothing but issues with TQL recently. Booked a load listed as clean, palletized packaging materials, but when the driver arrived, it was a waste management facility shipping baled cardboard. The broker denied my TONU request, so I reached out to carrier relations. Then I had another TQL load where we waited over an hour for dispatch info only to get vague responses. There was also an issue with detention pay. One broker claimed detention didn’t start until three hours after the FCFS window. After pushing for clarity and escalating to carrier relations, I finally got the link to request detention. Another time, a TQL broker was blowing up my driver’s phone all weekend, even though they were tracking him and the load wasn’t due until Monday. All of this happened in the past two weeks.

Impressive to be handling 300+ loads weekly! I’m currently managing 100 loads monthly in the reefer business, aiming to double by December. Thanks for sharing how the integration with McLeod and Trucker Tools helps streamline your operations. I’m using Tai TMS, so it’s good to know how these tools can scale as we grow. Appreciate the insights! 😉

I’ve heard they’re struggling financially, and they even tried to sell to FST, but FST backed out after reviewing Ease Logistics’ financials and debt load. Sounds like they’re in serious trouble.

I don’t recommend specifically asking for an inspection sometimes you might get an officer in a bad mood. If you have an electronic scale pass, try removing the batteries unless you’re on a toll road; this will require you to stop at each open scale. You’ll likely get a Level 2 or 3 inspection soon. Also, inspection blitzes are common in May, and states like Washington, Virginia, North Carolina, and California often perform Level 3 inspections.

I don’t use Full Circle; we work with Sylectus. The founder of Full Circle actually sold Sylectus a few years back, and Sylectus remains a popular choice among box truck operators.